YCASH implements its services through fixed payment, points of partners (banks and exchange companies) branches, in the targeted communities or mobile service points (mobile team), which is required to be from the beneficiaries communities, in addition to community leaders committees, humanitarian transfers can through this blended partnerships enhance efficiency and high community participation.
YCASH is committed to provide and apply a dated payment plan to ensure effectiveness and reach the beneficiaries at need time, also collect, through evaluation processes and call center services, complaints submitted by the beneficiaries and work to address them on a timely basis to ensure that they are not repeated, humanitarian transfers are keen to provide workers With the latest solutions to enhance effectiveness.
Existing partnership with banks and exchange companies. sistering companies is one of the most important factors to prioritizing the beneficiaries’ interests as they help in cost reduction, the various payment methods to mitigating risks of services access. Also, Door to Door initiative has greatly helped in protecting beneficiaries from the risks of exposure to COVID-19.
Implementing evaluation processes, in addition to receiving beneficiaries’ complaints and partners’ comments, is the basic mean in obtaining feedback and identifying gaps in the provided services. Humanitarian transfers actively works to improve initiatives and provide smart solutions, in addition to improving the quality of services provided and developing the skills of those in charge, through a development and learning plan from reflected the collected feedback.
Data timely sharing, with the beneficiaries through different means either SMSs or through the community committees, community leaders, mobile teams, …etc. Payment teams (fixed or Mobile) gender diversification where each team is consisting of male and female member to ensure gender equality, in addition to priority measures which focuses on elderly and disabled beneficiaries participate in fully reaching and facilitates services accessibility. PDM is one of the tools that help in community feedback response.
Since day one, YCASH adopted Social Responsibility as a major driver of its mission. YCASH social responsibility is implemented not just as an impact of its service, but it is as a commitment. YCASH social responsibility is manifested via its continual support to the civil society organizations mainly YFoundation for Sustainable Development and its initiatives.
A Compliance Unit has been established in line with the instructions of Central Bank of Yemen (CBY). This Unit is responsible for ensuring the company is compliant with relevant laws and regulations, identifying legal risks, and taking the required measures to mitigate such risks. Particularly, the unit tasks are to: Identify and assess non-compliance risks associated with the activities of the company. Perform adequate tests to verify compliance by the company’s employees within its relevant policies and procedures. Implement the compliance procedures required to verify compliance with the laws, regulations, procedures and directives issued by CBY. Develop an efficient compliance-training program for the company’s employees, and deliver periodic training sessions to all staff related to the implementation of the laws and regulations in force. Ensure compliance, follow up and advise Senior Management on any developments in the laws and regulations in force, and any required amendments which will be required as a result. Verify that any required corrective procedures are applied on the detection of any violation may result from non-compliance. Periodically share reports with Senior Management on any corrective steps taken, and proposes recommendations to limit the occurrence of any future violations. Report promptly to Senior Management any potential violation or breach of laws and regulations in force.